Privacy Policy

Effective date: 29 September 2026. This policy applies to the Loop mobile application and this marketing website. Contact details below may use interim addresses until production support channels are finalized.

Loop (“Loop”, “we”, “us”, or “our”) is a vetted alumni platform for educational institutes, starting in Bangladesh. Loop is operated with Synergy as Platform Owner / App Store publisher. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how long we keep it, and the choices available to you.

1. Scope

This policy covers:

  • The Loop iOS and Android apps
  • This public marketing website (including Help, Blog, and legal pages)
  • Related services such as account emails (OTP), push notifications, and payment processing for events or marketplace orders

Loop is not an open social network. Core alumni directory and community features are available only after institute / batch membership is verified. This marketing site does not expose a searchable public alumni directory.

2. Information we collect

Depending on how you use Loop, we may collect:

  • Account credentials — email address; password stored only as a secure one-way hash; authentication tokens for sessions.
  • Identity & verification — display name, profile photo, institute affiliation, batch / class year / OrgUnit, and materials you or a batch Captain provide so membership can be reviewed and approved.
  • Profile content — optional fields you choose to add (for example bio, contact preferences, city, or other alumni profile fields shown in-product).
  • Connections — connection requests, acceptances, and unlocked contact details shared between verified members according to product rules.
  • Events & tickets — RSVPs, ticket purchases, attendance / QR check-in records for events you join.
  • Marketplace & payments — cart and order history, shipping or fulfillment details you provide, and payment status. Card or bKash credentials are processed by payment providers; Loop does not store full payment-card numbers on our servers.
  • Community features — blood-bank requests/responses and donation records when those features are enabled for your community.
  • Communications — support messages, invite metadata, and transactional messages (OTP, password reset, event or order notices).
  • Device & usage data — app interactions, approximate device type and OS, crash / diagnostic logs, and similar telemetry needed to operate, secure, and improve the service.
  • Website data — standard server logs (IP address, user agent, pages requested) when you visit this marketing site. We do not run third-party advertising trackers on this site.

3. How we use information

  • Create and secure your account (including email OTP verification)
  • Verify institute / batch membership and power Captain approval queues
  • Provide alumni directory, connections, timeline/announcements, events, marketplace, blood bank, donations, invites, and notifications
  • Process payments and fulfill orders or ticket purchases
  • Prevent fraud, abuse, and unauthorized access
  • Comply with law and App Store / Play Store requirements
  • Improve reliability and understand aggregate product usage

We do not sell your personal information. We do not use alumni directory data for third-party advertising.

4. When we share information

We share personal information only as needed to operate Loop:

  • Within your verified communities — other verified members and Captains may see profile and membership details according to visibility rules for that institute / batch.
  • Service providers — hosting, email delivery, push notification, analytics/crash reporting, and payment gateways that process data on our instructions and under contractual safeguards.
  • Institutes / operators — Synergy and authorized institute operators may access operational data required to run events, merch, verification, and support — not for unrelated marketing without a lawful basis and product controls.
  • Legal & safety — when required by applicable law, or to protect users, institutes, Synergy, or Loop from fraud, abuse, or harm.

Loop does not provide in-app direct messaging. When you unlock a connection’s contact details, further conversation typically happens outside Loop (for example phone, email, or other apps you choose).

5. Retention

We keep account, membership, and transaction records while your account is active and as needed to provide the service. After a verified deletion request, we delete or anonymize personal data within 14 days, except where we must retain limited records for security, dispute resolution, accounting, or legal compliance (for example payment or fraud logs retained for a longer statutory period).

6. Security

We use industry-standard safeguards including HTTPS/TLS in transit, hashed passwords, short-lived access tokens, and institute-scoped authorization. No method of transmission or storage is perfectly secure. Please use a strong unique password and protect your devices and email inbox (used for OTP).

7. Your choices & rights

  • Update profile information in the Loop app
  • Request account and personal data deletion via Delete your account or by emailing support from your registered address
  • Opt out of non-essential product emails where we offer that control; transactional security and purchase messages may still be sent

If you are in a jurisdiction that grants additional privacy rights (access, correction, restriction, objection, portability), contact us and we will respond consistent with applicable law.

8. Children

Loop is intended for alumni and institute communities. We do not knowingly collect personal information from children under 13. If you believe a child has provided data, contact us and we will take steps to delete it.

9. International processing

Loop primarily serves users in Bangladesh. Your information may be processed on servers or by providers in other countries. Where we transfer data internationally, we take steps appropriate to the sensitivity of the data and applicable requirements.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date. Continued use of Loop after the effective date means you acknowledge the updated policy.

11. Contact

Privacy questions or requests: support@iamlooped.com
Or see Contact for additional channels.